Satellite Systems - Bell Express-Vu forced to purchase $89.00 converter due to broken button - unfair treatment by customer service

Complaints.com received the following e-message on December 28, 2000:

From:

RE: Bell Express-Vu

I would just like to take a minute to vent my frustrations.

About eighteen months ago our family decided to purchase a Bell Expree-Vu satellite system.

We recently encountered a problem in which we had no signal. I immediatly contacted their customer service and after waiting for over 40 minutes I was finally answered by a snotty man who told me I needed to acces our menu.

I discovered that my menu button would not work and was told this is the only way he could resolve the problem.

The following day I went in to one of the retail outlets only to be told that I needed to purchase a new converter...at $89.00 (The entire system is currently on salle for $199.00 installed) I had no alternative but to purchase a new converter.

I find it troubling that I spend $80.00 per/month on service and was forced to purchase something due to a broken button only used once in the last year and a half!!