Automobiles, Toyota poor repair customer service by Toyota

Toyota lacks customer service

Toyota Dealers

From:

Date: Monday, December 18, 2000 06:13 PM

Dear Toyota dealer: a consumer posted the following e-message at Complaints.com. Please respond directly to the consumer, using the consumer's name and e-mail address (as per the From: field above). You may also wish to respond publicly on the Complaints.com site. Just locate this e-message posted in your business's conference and click on the "Reply to" link. (Note: a user registration is required before posting e-messages to the Complaints.com site.)

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I currently own 2 Toyota's, 1995 Supra Turbo & a 1993 Camry SE.

I've been a 26-year customer of Toyota, personally owning 7 of their cars.

I'm currently having a major problem with Toyota as to how they treat customers.

I had a blown engine in the Supra at 43,000 miles.

A repair shop purchased a brand new short block directly from Toyota. During the new engine break-in period, 98.4 miles to be exact, the engine blew up.

The cause, a fault in Toyota's manufacturing of the new engine. How do we know this?

The connected rod bolt cap (nut) came loose causing the connecting rod to blast a hole through the new engine block. Toyota claims that it's now their fault.

I can't figure out how it's my repair shop's fault as they're not supposed to touch the internal components during re-assembly.

Anyway, I'm incredibly ticked off at Toyota, and if they don't reverse their decision and give my repair shop a new short block, I've then purchased my last Toyota of my lifetime.

Pros: Great performance, great styling

Cons: Incredibly lousy customer service

Recommend to other potential buyers? No