2000 Ford Explorer - rust on the underside of the hood, rear lift gate, and bottom edge of the rear passenger door - no help given from Ford

Posted on Saturday, August 23rd, 2003 at 12:00am CDT by 7a65e56d

Company: 2000 Ford Explorer - rust on the underside of the hood, rear lift gate, and bottom edge of the rear passenger door - no help given from Ford

Category: Other

# 11 for August 22, 2003

Complaints.com received the following consumer message on August 21, 2003:

From:

RE: 2000 Ford Explorer - rust on the underside of the hood, rear lift gate, and bottom edge of the rear passenger door - no help given from Ford

In January of 2003 I purchased a used Ford Explorer from a local dealer in the Hampton Roads area. In May when I returned from a tour of duty in Kuwait, I discovered rust on the underside of the hood, rear lift gate and bottom edge of the rear passenger door. I was most concerned about the rust on the hood. It is located in the area where the outer hood panel is joined to the inner hood panel. The rust is causing distortion of the metal and obviously weakening the joint. I had it examined by the dealership's body shop manager and he agreed that it was a problem and the only fix would be to replace the hood. However, Ford's corrosion protection warranty is worded in such a way that the repair would not be covered. According to Ford, the corrosion must cause an actual hole in the metal. Although there is no hole at this point, the visibly apparent distortion of the metal and the weakening of the joint should be a concern to Ford. I spoke with a costumer service rep from Ford who regurgitated the company line about perforation of the metal. She said Ford would do nothing to correct the shoddy workmanship, and that there was no one else at Ford that I could to speak with, as hers was the final word. It is inconceivable to me that a vehicle that is only three years old should have any rust on it at all. The fact that the rust is advanced as far as it has is especially disturbing. But more disturbing is that those who represent Ford are not concerned. Maybe it's time to start looking at Chevys. Jeff Schowalter


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