Storesonline.com - feel that was sold instructions on how to build Web sites via their system - feel deceived by Storesonline.com

# 11 for August 20, 2003

December 19, 2006 - Business Reply:

StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings. If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers. We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns. Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world. You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers. In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

…

Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.”

Sincerely, Customer Service

Complaints.com received the following consumer message on August 19, 2003:

From: cpar /* */

RE: Storesonline.com - feel that was sold instructions on how to build Web sites via their system - feel deceived by Storesonline.com I recently attended a seminar hosted by Storesonline.com . Storesonline.com is an e-services web hosting and publicy traded company that asserts it sells web building for consumers and small businesses. The first five hours of the all day (ask no questions until the end) seminar focused on how easy it was for lay people to enter into the world of multiple streams of income from the internet.

They proposed to build anywhere from one to six web sites for you for a one day only discount price of $2,500.00 to build 3 web sites + 999.00 for setting up merchant accounts + 150.00 first year setup & hosting fee and if you wanted six web sites add another 1,800.00. I paid 5,200.00 for six sites and paid cash. I thought it was a good deal because they would build the sites (which is what they told us at the seminar). Once I got home and read the materials, I quickly concluded that they weren't going to build any sites, they were selling me instructions on how to do it myself. I consider this unfair and deceptive.

Now, someone from Storesonline.com called me last night, some three weeks after the seminar to see how I was coming along. I explained that I felt lied to and cheated and that I wasn't able to make any progress with the program.

He then explained to me that he wanted to set up an appointment to interview me to see if I was a candidate for their team of Coaches who would take me by the hand and make sure I was successful by introducing me to some marketing strategies that few people knew about and that I would only have to agree to paying the marketing and advertising costs.

Now this is upsurd. They want me to spend more money? I already didn't get what I paid for in the first place. What I think they're doing is selling this half-baked kit, let you buy it and get in way over your head, then offer to bail you out of your first error in judgement by paying again. Something should be done about these people.

I want my money back. Can you tell me what steps I can take?

Cheri

Baton Rouge, LA 70810