Comcast Digital Cable - have had cable installed for 5 weeks, and it has only worked for 3 of those weeks

# 4 for August 19, 2003

Complaints.com received the following consumer message on August 18, 2003:

From:

RE: Comcast Digital Cable - have had cable installed for 5 weeks, and it has only worked for 3 of those weeks

Hi. My name is Kelly Shaffer. I am writing in regards to Comcast. I am currently signed up for Comcast Digital Cable and have never been so disgusted with a public service company in all my life. I have only had the cable installed for 5 weeks and of those 5 weeks, it has only worked for 3. First, they had to replace all of my cable boxes. Then they forgot to unblock all of the premium channels I had signed up for.

Then the cable just “went out” for two straight days. I called and requested a technician visit, but I could only get an appointment 5 days from the call. By then, my cable came back. It was fine for about 10 days when I received a notice in the mail about how Comcast was changing their channel lineup in my area. Look at all the great new channels! Well, on that day, my cable went out and has now been out 7 days straight.

When I call Comcast, I get the same daily message that they are “currently working in my area”. When I finally get through, they can't figure out what is wrong with my cable! This past Friday, they said that since I've had so many problems, they would give me a special all-day appointment on Saturday and a technician would finally come to diagnose my problem.

I waited all day here on Saturday and NO ONE CAME. My cable is still out and I am outraged. I cannot believe that a corporation can act like this to paying customers. It is a disgrace that they are a monopoly and you cannot get cable service from another company.