eXacta Digital - purchased a set of scales in Jan., 2003 - called company about problem, haven't received help

# 30 for August 19, 2003

Complaints.com received the following consumer message on August 18, 2003:

From:

RE: eXacta Digital - purchased a set of scales in Jan., 2003 - called company about problem, haven't received help We purchased a set of scales from eXacta Digital 1/21/03. We immediately had problems with the scales working. I have tried calling the company about every day and always get an answering machine. I did get through one time and a guy told me he could not help me that he would have someone call me back.

I have yet to hear from them. Now every time I try to call the company, I get a message saying their mailbox is full. I have also emailed them with no response. They have a 30 day money back guarantee but you can not reach them within this time frame to get your money back, now we are stuck with defective scales.

Thank you,

Judy Weaver