Kentucky Fried Chicken - KFC, Walkden, UK - told couldn't have any hot water - nor would they warm any water - unable to feed baby as result

# 2 for August 19, 2003

Complaints.com received the following consumer message on August 18, 2003:

From:

RE: Kentucky Fried Chicken - KFC, Walkden, UK - told couldn't have any hot water - nor would they warm any water - unable to feed baby as result

I HAVE JUST BEEN TO THE KFC IN WALKDEN WITH MY SON AND MY 11 WEEK OLD BABY I PLACED MY ORDER AND ASKED FOR SOME HOT WATER TO HEAT MY BOTTLE I WAS APPALLED WHEN THEY SAID I COULDNT HAVE ANY HOT WATER NOR COULD THEY WARM IT FOR ME I GOT VERY UPSET AS IT WAS MY BABYS FEEDING TIME AND WAS TOLD I COULDNT FEED MY BABY WHILE MY SON HAD HIS DINNER

I THINK YOU SHOULD HAVE A SIGHN OR SOMETHING TO SAY YOU DONT GIVE HOT WATER OR WARM BOTTLES UP AS I WOULD NEVER OF GONE THERE IN THE FIRST PLACE AS EVERYWHERE ELSE THAT I HAVE BEEN TO WILL WARM THEM UP I AM DISGUSTED AND DONT KNOW WHO TO COMPLAIN TO AS ALL THE STAFF ARE CHILDREN

Comment On This

i WORK AT A KFC AND ITS TRUE THEY SHOULD HAVE A SIGN SAYING THEY CANNOT GIVE OUT HOT WATER. HOWEVER THE REASON MOST KFC'S DONT GIVE OUT HOT WATER IS BEACUSE OF RAW CHICKEN ON THE PREMISES, IM SURE NOBODY WANTS TO RISK CONTAMINATING THEIR BABY'S BOTTLE, HOWEVER SMALL THE RISK. AND OUR MICROWAVES COOK BEANS AND GRAVY AND CAN ONLY BE USED FOR THIS PURPOSE. WE USE OUR SINKS FOR DEFROSTING CHICKEN AND HAVE A SEPARATE SINK FOR WASHING HANDS. THATS WHY WE CANNOT GIVE OUT HOT WATER FROM THE SINKS.AT 16 AND OVER THE STAFF ARE NOT CHILDREN AND WERE JUST INFORMING YOU THERE IS THAT RISK OF CROSS CONTAMINATION AND MOST OF STAFF AT MY STORE OUR OVER 20-25.PLACES LIKE MCDONALDS HEAT BABIES BOTTLE BECAUSE THEY HAVE THE FACILITIES AND DO NOT HAVE RAW CHICKEN ON THE PREMISES.