StoresOnline - purchased six storefronts - CD didn't work - want refund

# 15 for August 15, 2003

December 19, 2006 - Business Reply:

StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings. If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers. We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns. Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world. You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers. In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

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Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.” StoresOnline has researched this consumer’s complaint and has determined this customer was issued a full refund. Sincerely, Customer Service

Complaints.com received the following consumer message on August 14, 2003:

From: /* */

RE: StoresOnline - purchased six storefronts - CD didn't work - want refund My wife and I attended a one day workshop/seminar. Before we left we had purchased 6 storefrontss. This was done based on the information provided by the fast taling high pressure sales people from StoresOnline.

When we stated going thru the information ( the cd would not work) we found itb was not as represented at the seminar and far more costly than we were told. We charged $5,299.00 and would like a refund.

When we called to speak with the customer service manager Cammi, we were told she no longer worked there. The ne wperson is Joseph Hopp. He basically said you signed a al sales final contract. All fine and well. But that goes away when fraud and misrepresntation are involved.

Can you help us get a charge credit or refund or at least point us in a direction. We have filed compalints with the FTC, FBU Utah AG, Mass AG. Thank You' John