Yahoo! domain name offer - domain sale advertised at $ 19.95 for one year - charged $ 35

# 7 for August 10, 2003

Complaints.com received the following consumer message on August 9, 2003:

From:

RE: Yahoo! domain name offer - domain sale advertised at $ 19.95 for one year - charged $ 35

The offer specifically states that the user may select a domain name for a fee of $19.95 for one year; yet, when credit card information is entered by the user, the fee is $35.00 for one year. Nowhere in the credit card authorization section is the $19.95 fee restated.

Users who complete the credit card authorization, based on my experience, are charged $35.00 for the year believing that the "Special" $19.95 rate will apply. Although I sent Yahoo an e-mail to their customer service department they simply ignored my communication.