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Company: Frigidare dishwasher - repaired for same problem 4 times in 5 years - rude service from customer service

Category: Other

Complaints.com received the following consumer message on August 5, 2002:

From:

RE: Frigidare dishwasher - repaired for same problem 4 times in 5 years - rude service from customer service

We had purchased a dishwasher five years ago it has been repaired 4 times for the same problem. When calling customer service and talking to Monika she was helpful at first by replacing parts at no extra cost. But after the 4th time she gave us options and told us to pick one and she did not want to hear from us again.

But after waiting 4 months for her to call us back the part is no longer available. Monika informed me that since the part is no longer available I am shit out of luck and I am stuck with a bum dishwasher.

I think her rudeness should be dealt with and that when you get a customer info line it shouldn't take you 4 months to get help thanks

L Skene