Symantic Norton Antivirus 2002 v8.07 - machine infected with viruses not detected by program

Complaints.com received the following consumer message on August 3, 2002:

From:

RE: Symantic Norton Antivirus 2002 v8.07 - machine infected with viruses not detected by program

Norton Antivirus 2002

v8.07 I've used Norton Antivirus 2002 v8.07 for close to a year. My husband has been a systems programmer for a major university/med school in our area for 15 years. Yesterday, he lost 2 years worth of files, because his system was infected with 3 viruses that Norton didn't detect.

I suggested he download AVG antivirus (free version), which I also use. It detected and quarantined the infected files. When I searched Google with the specific virus names, guess what page came up? Symantec, maker of Norton.

The article told how to rid a machine of viruses that Norton couldn't even detect! He and I both run Live Update daily, and our Norton was up to date, according to their Live Update site. This morning we purchased the AVG professional edition for $39.00.

The free version runs alongside Norton with no problems, in my experience. I will never depend solely on Symantec alone for virus protection again.