First Nationwide Mortgage - generally frustrated with service received

Complaints.com received the following consumer message on August 25, 2002:

From:

RE: First Nationwide Mortgage - generally frustrated with service received

this company does not communicate with its customers, based on my experience.

they will not return a phone call or respond to written letters or email. they increase my mortgage payments without explanation.

they hit me with late charges while their own statements show they recieved the check on time .

they only respond when i contact the BETTER BUSINESS BUREAU. any advice ? thank you