Sears repair services - trouble with Northland refrigerator repair - ended getting it fixed by another contractor

Complaints.com received the following consumer message on August 20, 2002:

From:

RE: Sears repair services - trouble with Northland refrigerator repair - ended getting it fixed by another contractor

On 6/21/02 I called Sears repair services as my Northland refrigerator was not cooling at all. The person taking the call convinced me to buy a service contract for the refrigerator. Stated "it will cover todays service call which probably be around $125.00". The repairman came later that day, checked the refrigerator and determined that the compresor was bad.

As the compresor was not in stock he said it will take about a week to get one. After a week, he called back and said he could not locate a compresor, I went ahead and gave him an 800 # for Northland refrigerators so he could get the compresor.

Another week went by, I called again and complained, the local office told me they will look into it and call back which they never did. Finally after I made another call they said the repairman will be in on 7/27.

Meanwhile I had paid the service contract ($159.43). Nobody showed up on the 28th, I called the same day(a saturday) and was told he will be in on monday the 30th.

Again no show. Finally on the 31st after many calls I was informed that Sears unilaterally had cancelled the contract on the 25th of June! At least 6 weeks had gone by and there never was a notification or reason to cancel the contract.

Instead I was lied to and misled for a good 6 weeks. I was without a refrigerator all that time, living off 2 ice chest with my 91 year old diabetic aunt and a 62 year old diabetic wife who was also receiving chemotherapy. An independent repairman fix it within a week.

Edwin

Biloxi, MS

Comment On This

Do not ever buy a Northland refrigerator We made this mistake and have regretted it to this day -

The glass door has never closed properly and the stainless steel freezer door arrived with a dent in the center and we had to go through arbitration to get it replaced-

The quality is horrible - I wish I would have gone with the Sub-Zero

Don't Waste Your Money on Northland