Highway Service, Salem, CT - paid for new head liner in 1991 Volvo Sedan - 6 months later needed repair - company not standing behind repair

Complaints.com received the following consumer message on August 19, 2002:

From:

RE: Highway Service, Salem, CT - paid for new head liner in 1991 Volvo Sedan - 6 months later needed repair - company not standing behind repair

ON FEB 21/02 I PAID $386.37 TO HIGHWAY SERVICES FOR A NEW HEAD LINER IN MY 1991 VOLVO SEDAN AND FOR SOME DETAILING INSIDE,

ON AUG 12 O2 I DISCOVERED THE HEADLINER WAS COMING OFF IN THE BACK SEAT AREA, I WENT TO THE ABOVE AND COMPLAINED TO THE PERSON THERE ( WHO I PRESUMED IS THE OWNER) I WAS TOLD THAT THE PERSON WHO DID THE WORK WAS NO LONGER THERE (HE DID "QOUTE" SHODDY WORK )

I ASKED WHO THEN WAS TO FIX THE WORK, HE REPLIED IT WOULD HAVE TO BE THE PERSON WHO DID THE JOB, WHO WAS'NT HIS EMPLOYEE HE WORKED FOR HIMSELF AND RENTED THE SPACE, I TOLD HIM THIS WAS NOT WHAT I WAS LEAD TO BELEIVE HE SAID HE DIDNT CARE AND SAID HE WOULD GIVE ME A CELL PHONE NUMBER TO CALL.

I TOLD HIM THAT WAS'NT SATISFACTORY HE EXCEPTED MY PAYMENT AND IT'S HIS RESPONSIBILITY, HE SAID IF I WANT THE NUMBER OK OR GET OUT OF HIS PLACE.

I TOLD HIM I WOULD CALL THE POLICE AND THEN HE REFUSED TO GIVE ME THE CELL NUMBER OR THE NAME OF THE PERSON WHO DID THE WORK. I CONTACTED THE STATE POLICE AND THE OFFICER SAID HE COULDN'T DO ANYTHING I WOULD HAVE TO TAKE IT TO COURT.

HE DID HOWEVE GET ME THE CELL PHONE NUMBER WITCH TURNED OUT TO BE NO GOOD, I HAVE A CANCELLED CHECK FOR THE ABOVE PARTY, IF HE EXCEPTED PAYMENT FOR SERVICE I THINK HE SHOULD BE RESPONSIBLE FOR BACKING UP HIS SERVICE, HOW CAN HE CLAIM NO CORRECTION TO THE SERVICE PERSON IF HE EXCEPTED PAYMENT AND DEPOSITED PAYMENT TO HIS COMPANY ACCOUNT, HOW CAN YOU HELP ME TO GET MY CAR PROPERLY REPAIRED OR MY MONEY REFUNDED

ROBERT GODFREY

865 VAUXHALL ST EXT

QUAKER HILL, CT.

06375 THE COMPANY IS LISTED AS HIGHWAY SERVICE LOCATED ON RT 85 IN SALEM CT.