StoreOnline.com - paid $ 10,000 for web site and marketing - site not up - poor service from company

December 19, 2006 - Business Reply:

StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings. If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers. We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns. Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world. You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers. In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

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Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.” StoresOnline has researched this consumer’s complaint and has determined this customer was given a full refund. Sincerely, Customer Service

Complaints.com received the following consumer message on August 19, 2002:

From: Atwell /* */

RE: StoreOnline.com - paid $ 10,000 for web site and marketing - site not up - poor service from company

I read with great interest the complaint of the day for 8/13 from Ken Fortune re StoreOnline. I am at the exact point he was with these people. No response, no answers, just a voice mailbox with a promise to call back. I never even received a reply from their "quick-response" e-mail.

They are very smooth and good at what they do. They spent hours telling us how good this would work for us and how they could help us build a reputable online business. They would provide the training, the software, the hands-on-guidance, the hosting, etc. None of that was true. Everything was "extra". Even though we spent over $10,000 with this company!

My husband is retired at 75 with a disability, I was just given a severance package from First Union and we thought we were investing in a business we could build for both of us. Needless to say, $10,000 is a lot of money when you are facing no more paychecks.

We were promised that StoresOnline would have our site up and running in a month at the latest and we could expect sales to start coming in at that time because of their expert marketing skills. This was early May and here we are going into fall and our site is still not available. I have spent more money on inventory that is just sitting, the "summer special" items are out of date and never got used.

I did all the preparation work as far as copy, photos, layout, etc. for the actual web page. It turns out you can only use one of their templates...no actual design work is done for you. They just plug your copy into it.

I just spoke to one of their customer service people this morning and she didn't have a clue as to what the status was on our site or about anything else. It is the most frustrating company to deal with since you can never pin anyone down with a definitive answer.

As Ken said, a old scam under new management. Welcome them in the front door and shove them out the back door!

We would appreciate hearing from other people with the same experience. I am sure there are a lot out there!

Anything you can do for us would be greatly appreciated.

Marilyn

Clair

Comment On This

I was to an all day seminar that Storesonline set up for a $20 dollar fee. It was all day with "information overload" thrown at you along with large discount if you sign a contract to purchase their software. I didn't "bite" on the sales pitch and doing some reseach on this company before I make a decision. I "searched" their web site and came with your warning on this company. Thank you for the information. Dan from New Jersey