Rockaway Bedding, North Brunswick, NJ

Complaints.com received the following business reply on October 23, 2002:

From:

RE: Kenneth Brodsky

We picked up his complete set and gave him a full refund on 8/22/02.

Complaints.com received the following consumer message on August 19, 2002:

From: Email User

RE: Rockaway Bedding, North Brunswick, NJ - can't get acceptable mattress delievered - want refund for mattress set

Rockaway Bedding Bed #1

My wife and I purchased a Riviera pillow top queen size mattress set in June 1999 for $700.00. The mattress after six months did not hold its shape. The middle of the mattress sunk in and it felt like you were in a hammock when you are sleeping. My wife and I continued to have Sleepless nights and back pain for the next year until we could afford to purchase a new mattress set. Bed #1 We Purchased an Ortho Posture Ultimate queen size mattress set on September 28, 2001 for $477.00 and the set was delivered on October 2, 2001. This mattress lost its shape after 5 months. It looks like the mattress frame on the edges were compressed and never sprung back up. This made for endless sleepless nights and back aches. Bed #2

On Thursday march 14, 2002 a message was left for Debbie in customer service at 11:00 am. The call was not returned. I called customer service again later the same day and spoke to Valerie. I asked to be refunded for the mattress set. I was told that this could not be done and she scheduled a delivery of a replacement mattress for Tuesday march 19, 2002. I was told that the North Brunswick store would call the night before to let me know what my 4 hour delivery window would be.

I never received that call and had to call the store myself to find out when to expect the delivery. The mattress was delivered Tuesday march 19, 2002. Cash was paid in the amount of $35.00 dollars to the driver for delivery. This mattress lost its shape after 4 months. It looks like the mattress frame on the edges were compressed and never sprung back up. This made for endless sleepless nights and back aches. Also during this period damage (end stitching ripped not sewn correct) was noticed on the mattress. Bed #3

On Monday July 29, 2002 I spoke with Dave in customer service and again asked for a refund. I was told that I could not get a refund and he would schedule a delivery of a replacement mattress for August 1, 2002. I was told that the North Brunswick store would call the night before to let me know what my 4 hour delivery window would be. I received that call and the Mattress was delivered on August 1, 2002 at 8:30 am. Cash was paid in the amount of $25.00 dollars to the driver for delivery. After the delivery men left I went into

the bedroom to place a sheet on the new mattress, that is when I noticed 3 large areas on the mattress that were not sewn correct resulting in the mattress coming apart at the seams. (Three 12 inch open holes in the end stitching). On August 1, 2002 at 9:10 am I spoke to Michelle in customer service, I told here about what was going on and asked here for a refund.

She said that could not be done, so I asked for a supervisor and got Betty. Betty said also that I could not have a refund but she would give me a store credit to go and buy another mattress set. I informed here that this was not acceptable, that did not want another set, and I wanted the set that I purchased originally if I could not receive a refund. Betty said she would set up a delivery for Saturday August 3, 2002 and I would get a call from the store the night before for a delivery time. She would also refund me in the form of a check the $25.00 delivery fee for the delivery on August 1, 2002. On Friday August 2, 2002 I never got a call for my delivery window. I called the North Brunswick store and spoke with Jim. Jim informed me that he did not have any information about any delivery for me. Bed #4

On Saturday August 3, 2002 no mattress was delivered. I called and spoke to millinery in customer service on Saturday at 9:00 am and she told me there was never a delivery set up for me on that day. I again asked for a refund and again I was denied. Meliney scheduled a delivery for Tuesday august 6, 2002. On Monday August 5, 2002 I called and spoke to meliney at 9:10 am to check on the delivery. This delivery was properly set up. On Monday August 5, 2002 I called Betty at 9:15 am and 11:15 am and left messages on voicemail

about the bad service I was receiving. On Monday August 5, 2002 I called Fred Lutot at 9:16 am and 11:16 am and left messages on his voicemail also. I never heard back from Fred. Betty called at 3:15 pm and explained to me that she had gone home early due to illness on Friday august 2, 2002 and that is

why the delivery for Saturday august 3, 2002 was never entered into the delivery run. As a gesture of good faith she said she would refund me $35.00 in the form of a check.

This was the $35.00 delivery fee for the delivery on March 14, 2002. On Tuesday august 6, 2002 another replacement mattress was delivered at 12:25 pm. This replacement mattress was delivered with grease spots all over both sides of the mattress and there was a rip again (sewn incorrect resulting in the mattress coming apart at the seam) at 12:30 pm I called Betty and explained the problem. I was told by Betty that I am not happy with anything and she is issuing me a full credit. I asked her if it was going to be in the form of a check like the other two amounts promised and she said yes. At 12:40 pm I left a message for Fred Lutot on his voice mail this call was never returned just like the previous calls. On Friday august 9, 2002 I received a $25.00 check in the mail. On Tuesday August 13, 2002 10:30 am I called Jay Ingalls at 973 584 2299 Ex. 1293 because I was told that he was a person that could help me with the problems I had been having. I explained the situation and he said he would look into it and get back to me. Jay called back at 2:30 pm and said he spoke to customer service and a credit memo was in the mail and $35.00 was refunded to the credit card that the original bed was purchased on. I told him this was not to my liking and he said I needed to take this up with customer

service that there was nothing he could do and he did not know why I called him in the first place. He then transferred me to Fred Lutot. I left another message for Fred on his voice mail that was never returned. Thursday august 15, 2002 I received a credit memo for resection of bedding. This was not what I was promised by Betty. Bed # 5

Friday August 16, 2002 I called Betty at 9:45 am. I talked about the problem with the credit memo. She insisted that she never offered me a check refund for the set. I told here that reselecting a new bed was not an option for me. She then said that the only thing I could do is get another replacement mattress and a delivery was scheduled for Saturday august 17, 2002. I informed Betty that I would not accept the mattress if there was any damage to it when it was delivered. I was told this was ok. Jim from the North Brunswick store called at 2:30 pm and I was told the delivery would be at my house between 9:00 am and 1:00 pm. On Saturday August 17, 2002 at 11:30 am rockaway delivered a mattress that was damaged (end stitching ripped not sewn correct). This mattress was refused and put back on the truck. At 11:40 I called and left a message on Betty's voice mail to let her know the bed was refused do to damage and asked here for a return call on Monday august 19, 2002 at here earliest convenience.

A call was made to customer service and I spoke to meliney to let here know about the delivery and to leave a message with here for Betty. I asked meliney for someone in charge over Betty and Fred. She told me there is nobody over Fred and that I should continue to contact Betty. So as of today Sunday August 18, 2002 this is where I am at with Rockaway bedding.

I still want to be refunded in the form of a check or credit card refund the $477.00 I paid for the mattress set. I am getting nowhere with customer service. They will not return calls or give me names of anyone in the company that will help me. I am currently looking into other legal actions I can take against Rockaway Bedding Inc. This letter is being sent to Rockaway Bedding first. I hope it reaches someone who will help me resolve this ongoing problem I have been having. I also hope that it reaches the desk of Tony Licastro the owner of Rockaway Bedding Inc. So he can see for himself the poor service his company is providing.

Kenneth M. Brodsky

Not Kent

Comment On This

I also bought two beds from Rock Away Bedding in 2005. I had an inspector come to my home. He told me that he was going to have new beds sent to my house, but after numerous calls I never had the issue resolved. Both of my beds were sinking in the middle after 6 months of purchase. When the inspector came to my home he measured more than a 5 inch drop in the middle of the bed. The bed was sinking! Now in 2009 I am again trying to see what I can do to resolve this issue because I was a 12 year warranty. Rock Away Bedding doesn't exist anymore, but Ortho Posture and D'Elegance do. I can not find a number or address for the companies, but they are all over the Internet selling new beds under that name(Ortho Posture and D'Elegance).

If anyone has any information to help please email me.

gigi1982girl AT yahoo.com

Thank you in advance