AOL - cancelled account, but continuted to get billed - on hold over one hour to talk to customer service

Complaints.com received the following consumer message on August 18, 2002:

From:

RE: AOL - cancelled account, but continuted to get billed - on hold over one hour to talk to customer service I dropped AOL account in May (approximately 14-17th) My account ran out at the end of May. The person in customer service offered me 2 free months of AOL. I told them it would not make a difference I was leaving anyway. AOL remained on for the two free months after which time I called up once again and told

them to cancel my account. They assured me it was taken care of.

My AOL went away on my computer but unfortunately when I got my bill (August billing for Discorver) yesterday AOL had been charged against my account. As I am typing this e-mail my wife is on the phone (on hold of course - currently approaching 55 minutes) and we cannot get anyone to straighten out this problem.

Tomorrow I am calling Discover and informing them I will not pay for AOL since I have not received nor do I want to receive their service.

If AOL is so damn great maybe you should invest some money into salaries for customer service personnel, there is no reason why anyone should have to wait on the phone for this length of time. Just another reason to dump AOL, I could never get a straight forward answer.

You just pass people on from one person to another. Nobody knows how to fix anything just pass blame. Please fix this problem asap. My screen name was Email User P.S. Its now been one hour and no one in customer service has picked up on the phone. For shame for shame, not a good way to treat customers.