6dba3337, 2008-07-10, 05:43PM CDT

Re: Malaysian Airlines

when i went to check in today on 10th july 2008 at heathrow airport, the attendant told me my name wasn't on the list. (but i have already booked through MAS airline directly on the telephone and i got a reference quote). then i went to the ticket desk and enquire this. the answer i got was: your name was not on the list, therefore you're not booked and have to be on the waiting list.

i was thinking how could it be on the waiting list since i booked 3 weeks in advance... if i have know that i have to be on the waiting list, i would have changed the date and make it a confirmed ticket, not a waiting list ticket.

best of all, i was sent off without given any reason why my name is not on the list since i have actually booked it. They didn't even attempt to track my reference number.

I asked so is that reference number invalid or wat? he answered: No.... (so it has to be valid, why dun track it)

the situation was that they are having more than 10 person being overbooked and offering people 600 euro voucher for people to voluntary change their date of flight or so.

so they have put me first on the waiting list ahead of the others since i arrived early...

then i asked them what if there's no seats left for me to board?

he then replied: don't worry, there's still chances at the moment, everything is still bright.

i then said: what if there's no seat, because i have no where to go and stay?

he replied: dun think so negative. there's still many chances.

ok, good counter is closed, so i went forward and asked how's my status. he said, i'm sorry, the last seat has been taken by that person.

i quickly asked worrying my situation: so what to i do now?

one replied: i dunno, i have a flight to catch now....

the manager, didn't even took a glance at me, i said 'excuse me', he ran off like dashing for the 100m world record.

oh well, denying me on-board, denying me refreshment, denying me accomodation writing this comment, while my parents are still worrying whether we will ever make home.

gonna spend my whole night at terminal 3 with no shops open and annoyed by the illegal taxis driver.

well done malaysia airline!! you suck!!

miaoling y., 2012-08-17, 01:05PM CDT

I flight with Malaysia from Taipei, Taiwan to Los Angeles, Two hours before the departure from Taipei We were informed that the flight was canceled due to mechanical problems, and there were no space in other flights, the flight was rescheduled for the next day, I spent in the airport around three hours trying to get an answer or help about a connection flight that I had from LAX to Panama city to see my family, but at the end Malaysia Airlines didn't give me any answer and they treat me really bad. The next day an hour before the departure from Taipei, they told us that they would be responsible for any missed connections flights, that they would help us pay those expenses, but we could only do this arrangement through Malaysia airlines counter in LAX airport, in Taiwan they just gave us a letter explaining the delay reason, which I showed in LAX in order to get help from Malaysia Airlines LAX. In LAX, I went to the counter but once again they said they will not be responsible and they just can give me another letter which I can to attached to a complain letter and send both (complain letter and the letter they gave me) to an address that they provided me of an office in LAX, I wrote the complain letter and I sent it, but didn't receive any answer, then I called to the LAX offices and they ask me to send the letters to the offices in Taipei, I send the letter again, but no answer, I decided call the office in Taipei, and once again they told me to submit the letter to LAX, after I explain all over again my situation they gave me an email, I sent the letter to the email but was a waste of time, I wrote them emails and call them, but I didn't receive any answer so I gave up. Six months later 2 classmates that were in the same flight with me, inform me that they received a compensation money, they gave me the email of the person who they contact with, and I wrote and email but she wrote me "sorry but Malaysian airlines have goodwill for some passengers" . I feel really humiliated by that company.