Services, Home Builders - Pulte Home Corp., Central New Jersey struggling to get Pulte to honor warranty

Complaints.com received the following e-message on August 25, 2001:

From:

RE: Complaint about Pulte Home Corp.

Fifteen months ago we bought a home from Pulte Home Corporation, in Central New Jersey. It came with a builder's warranty on many of the home's features. For 13 of those 15 months we have been struggling to get Pulte to honor that warranty.

We have made countless telephone calls and personal visits to their office. We have had to struggle and fight with Pulte every inch of the way to even get them to make the simplest of repairs. On some items they make repeated promises and never follow through. On others they just simply refuse to respond. The one year warranty on many of the items has now expired and yet we are still trying to get them to fix items clearly covered, that were reported to them 13 months ago. Even some of the items on our pre-closing punch list have still not been fixed.

Pulte has made many promises they have failed to honor. We feel that buying a Pulte home is one of the worst errors we have ever made because they have made life so miserable for us. Pulte built all the homes in our neighborhood. We are not the only ones who have had these problems with them. When people in the neighborhood get together it is the first and the main topic of discussion. Most of the neighbors we have talked with share similar experiences.

Pulte's approach appears to us and many of our neighbors to be to drag everything out and make it as long and arduous as possible, in the apparent belief that most people will give up somewhere along the way. In fact, that has worked with many of our neighbors. However, it has not worked with us. We have had to file for arbitration against them twice on a total of 24 different problems and continue to struggle to get them to honor their obligations.