Tea Shops, The Bubble tea shop, Xiang, China got order wrong

Complaints.com received the following e-message on August 24, 2001:

From:

RE: Shops, Tea - The Bubble tea shop, Pao Pao Mun Ting, Xiang, China

Dear Sir / Madam,

I would like to lodge a complaint regarding the attitude of the workers at (the Bubble tea shop) at Ang Mo Kio Centre in the Jubilee Complex. I'm not sure who to write to which is why i am writing to the FORUM page.

Just now at approximately 8.10pm I went to their shop with my younger sister to purchase 2 cups of bubble tea - Honeydew Milk tea and RED PEARL MILK TEA.

The lady at the counter, a young girl of approximately 20 years old with long black hair neatly tied back, gave my sister the Honeydew milk tea which was correct. However, she gave me a cup of JASMINE MILK TEA. I'm certain that it is Jasmine milk tea because this isn't the first time that an incident like this has happened.

I remembered vividly that on 3 other occasions, another different young girl gave me JASMINE MILK TEA which is why I'm so certain that this cup was JASMINE MILK TEA. The young girls changed it to RED PEARL MILK TEA WITHOUT ANY FUSS BEING MADE. I told myself to give them another chance as their Red Pearl Milk Tea is good. However this is the final straw.

On some occasions when I ordered RED PEARL MILK TEA I would be given that without any problems.

Initially I thought it was just a mistake on their part being young girls when they gave the wrong flavour. However by the third time I realised that this wasn't a mistake. It couldn't be so coincidental that each time I ordered RED PEARL MILK TEA that the girl at the counter would give me a cup of JASMINE MILK TEA. By the third time, I realised that they were out to give the buyer JASMINE MILK TEA and not RED PEARL MILK TEA. It has made me come to a few conclusions- either the RED PEARL MILK TEA is too popular which is why they run out of it and conveniently give the buyer JASMINE MILK TEA or that the JASMINE TEA is most probably the WORST SELLING BUBBLE TEA FLAVOUR THERE , likelihood being the latter which is why they keep giving JASMINE TEA to the customers.

The reasons that were given by the young girl at the counter were lousy excuses. She claimed that the tea was sometimes bland. It still doesn't account for the fact that there was a very strong Jasmine smell in the tea. She even tried the Jasmine tea. Obviously she had to cover her first lie and still claim that it was JASMINE TEA. Unhappy about the whole thing, I just decided to walk off.

I have not had any problems like this when I purchased RED PEARL MILK TEA from the nearby opposite the Ang Mo Kio Bus Interchange.

I hope you can probably send someone down to buy a cup of Red Pearl Milk Tea. You might get an honest girl who would give you a cup of Red Pearl Milk Tea or you could get someone like this young girl who gives Jasmine Tea and still not change it.

I still have the drink and have not drank it at all besides the sip that I took at the counter.

Thank-you very much for your attention.

Yours sincerely

Penelope Chin