Restaurants, Chile Verdo on Louisville trouble with phone / pickup order

Complaints.com received the following e-message on August 10, 2001:

From:

RE: Chile Verde on Louisville

Here are the details: I called Chile Verde on Louisville and placed a carry out order. First of all, the woman on the phone was very hard to understand and she didn't seem to understand me. She forgot something on my order and when I tried to correct her (at least twice), she kept reading it back to me. It sounded correct but the price was still wrong. So I decided to let that go.

Then I get to the restaurant to pick up the food and she takes the money for it. Then she says nothing. She never even told me it would be a few minutes. She just walked away. About ten minutes later, another lady comes back with my food. I double check the bag to make sure it is correct and there are chips missing. So I mention this and she brings me chips.

With all of the food I had ordered, there was no time or room to check each individual plate. So I leave. I get back to the office and my boss doesn't get but half of what he ordered. He had ordered the Lunch Special number one. This is listed on the menu as coming with Chile relleno, taco, refried beans and guacamole salad. All he has of it is the taco and the salad. I call the restaurant back and they actually want me to come back for the food. I was on lunch break. I did not have anymore time to go back.

So they tall me to come back after work. They never tried to work with me at all. There was no mention of mailing me vouchers or any kind of compensation so I wouldn't have to go way out of my way. Now I had to deal with my boss being very unhappy with me for not checking his lunch before I left. I do not appreciate that. I believe they should put in the bag exactly what I was charged for. I do not think they should EVER make the customer go out of their way to come back and correct a mistake that was their fault!