Stores, Furniture - Ashley Furniture late delivery of love seat and recliner

Complaints.com received the following e-message on July 31, 2001:

From:

RE: Ashley Furniture

I purchased a love seat and recliner from Ashley furniture on 06/02/01. They

stated the delivery time would be 4-6 weeks. On July 5th I still have not

received my furniture so I called them to find out the status on it. At this

time the warehouse had no idea where my order was or when I could expect it.

They said it should be here in another 2 weeks but, that was not a guarantee.

At this time I decided to cancel my order because it was taking to long to

get.

On July 9th I called again to ensure they had credited my credit card

and was going to send me a check for the part I paid cash for. They said they

cut checks every other week and they would have it cut on July 13th and

mailed the following day. It is now July 31st, I still have not received my

money refunded or my furniture. They said they are very busy and they will

get to it tomorrow. I am unsuccessful everytime I call in speaking to a

supervisor or manager. They never return calls. This is the worst place I

have ever had to deal with.

Thank You,

Robin Carr