American Home Shield - air conditioning in working order at time of effective date of contract, but claim still denied due to Improper Install

Complaints.com received the following on April 7, 2003:

From: Jackie Anderson [Email User]

RE: American Home Shield - air conditioning in working order at time of effective date of contract, but claim still denied due to Improper Install

American Home Shield "IMPROPER INSTALL" claim denial for Air Conditioners. If you have an older home BEWARE of this company. As in my case, you will think your system is covered when in fact they will claim "IMPROPER INSTALL" and deny coverage. American Home Shield Contract states " During the contract period, American Home Shield of Texas, will repair or replace the systems and components mentioned as protected in accordance with the terms and conditions of this contract so long as they: 3.ARE IN GOOD WORKING ORDER ON THE EFFECTIVE DATE OF THIS CONTRACT AND 4.Are properly installed throughout the term of this contract for proper diagnosis" Our air conditioner WAS IN GOOD WORKING ORDER ON THE EFFECTIVE DATE OF CONTRACT. When the air conditioner was leaking. They sent some one out who cleaned out the line and said that if that did not fix the problem we probably needed a plumber to check the pipe. Two weeks later it began leaking again. When we called Home Shield AND asked for a plumber they decided it was "IMPROPERLY INSTALLED" because is was OLD PIPE and they "only cover PVC pipe" ..... so much for "IN GOOD WORKING ORDER ON THE EFFECTIVE DATE OF THIS CONTRACT" If they post some kind of rebuttal be aware that: I have found MULTIPLE web sites with MULTIPLE COMPLAINTS on the SAME story with the "IMPROPER INSTALL" claim denial on air condtioning units check them out at:

http://www.syix.com/emu/html/ahs.html http://www.complaints.com/november2001/complaintoftheday.november19.1.htm http://www.ripoffreport.com/reports/ripoff5327.htm http://www.complaints.com/october2002/complaintoftheday.october18.1.htm http://www.consumeraffairs.com/insurance/am_home.html http://www.consumersrevenge.com/complaints/ahs.htm