walter e smithe, oak brook store, couch and setee - delivered with material on couch cushions sewn inside out - waiting for 2 months so far for mistake to be corrected

# 19 for April 30, 2003

Complaints.com received the following on April 29, 2003:

From: Email User

RE: walter e smithe, oak brook store, couch and setee - delivered with material on couch cushions sewn inside out - waiting for 2 months so far for mistake to be corrected

not a happy camper for two months now. my couch and setee were made to order so i expected to wait which was ok. but they were finally delivered and the material on the couch cushions was sewn inside out. went to the store the next day and i am still waiting for them now 2 long months later. the couch didn't take this long.

their answer to this is..." well you do have cushions on the couch, don't you? " yes i do but they are charcoal and the couch is burgandy and khaki. and it seems to me after paying almost five thousand for it that it should be right. i have a few parties coming up and it looks awful...

NO compensation or any extra special service offered... way to treat your customers walter..