AOL / AIM service - AOL Instant Messenger - free screen name disabled after cancelled AOL service - but had free screen name prior to having signing up for AOL service

# 16 for April 17, 2003

Complaints.com received the following on April 16, 2003:

From: Nothaus, Barclay [Email User]

RE: AOL / AIM service - AOL Instant Messenger - free screen name disabled after cancelled AOL service - but had free screen name prior to having signing up for AOL service This is to inform the world about a sneaky practice that AOL has. Here is my situation. 1. I had AOL's Instant Messenger (AIM) product for years.

2. I decided to purchase the full AOL service after already having my AIM screen name.

3. After a year or so of spam, I decided to cancel my full AOL service.

4. Then my AIM wouldn't work any more, and for me to get back the "FREE" screen name that I had years before their service I would have to purchase their service again. Otherwise I wouldn't be able to use my screen name.

5. So I had to purchase one more month of AOL service then create a brand new screen name not linked to the service. Once my service was active, I could then download my buddy list and had to IM everyone I know with my new account. Barclay Nothaus

Comment On This

I am trying to cancel my free screen name service from aol. This is a free trial and I do not want to pay for it. Thank you. Please respond.

Marilyn J. Friday

1867 Broadway

Chesterton, In. 46304

phone: 219-926-7511

E-mail: raycfriday AT verizon.net