Auto One Acceptance Corp. - mishandling of funds

# 18 for April 16, 2003

Complaints.com received the following on April 15, 2003:

From: Deborah Floring [Email User]

RE: Auto One Acceptance Corp. - mishandling of funds I JUST READ THE COMPLAINT ABOUT AUTO ONE ACCEPTANCE CORP, THIS IS THE FIRST TIME I HAVE USED THIS SIGHT AND AM GLAD THAT I AM NOT THE ONLY ONE THAT HAS HAD A PROBLEM WITH AUTO ONE ACCEPTANCE CORP.

I TO AM HAVEING A PROBLEM WITH THE MISHANDLEING OF FUNDS. I WAS BEHIND ON MY PAYMENTS BACK IN SEPT, BY OCT I THOUGHT I HAD GOT MY SELF CAUGHT UP. I STARTED TO RECEIVE PHONE CALLS AT HOME AND COULD NOT FIGURE OUT WHY THEY WOULD BE CALLING. WHEN I CONTACTED THEM THEY INFORMED ME THAT I WAS BEHIND ON MY PAYMENTS, I DISCOVERD THAT THEY HAD CASHED THE OCTOBER CHECK BUT DID NOT HAVE IT APPLIED TO MY ACCOUNT, I FAXED OVER A COPY OF THE CHECK TO THEM BACK AND FRONT (BY THE WAY THEY WHERE VERY RUDE) I CONTINUED TO SEND THEM CHECKS, ONE OF WHICH THEY NEVER CASHED, I WROTE LETTERS, FAXED COPIES OF THE CHECK SEVERAL TIMES, AND STILL IN FEB THIS MATTER WAS NOT RESOLVED.

ONE DAY MY 13 YEAR OLD DAUGHTER WAS HOME SICK, SHE CALLED ME AT WORK AND TOLD ME THAT AUTO ONE CALLED, SHE TOOK THE MESSAGE, THE WOMEN PROCEEDED TO ASK HER HOW OLD SHE WAS, SHE TOLD MY DAUGHTER THAT SHE WAS TO YOUNG TO BE HOME ALONE, AND THAT IT WAS AGAINST THE LAW TO LEAVE HER HOME ALONE, SHE ALSO GAVE MY DAUGHTER THE IMPRESSION SHE WAS GOING TO CALL THE POLICE. I HAD TO LEAVE WORK. IN MARCH I SENT A CHECK AND GAVE THEM A CHECK OVER THE PHONE TO COVER THE CHECK THAT THEY NEVER CASHED, AND FAXED THEM THE CHECK FROM OCTOBER.

ON MARCH 27 I RECEIVED MY STATEMENT SHOWING LATE CHARGES WHICH I FEEL NEED TO BE REAJUSTED, AND SHOWING MY REG PAYMENT BEING DUE ON APRIL 15, I THOUGHT THEY FINALLY PUT THE CHECK THEY CASHED TO MY ACCOUNT. TODAY IS APRIL 15TH, THE DAY MY PAYMENT IS DUE ACCORDING TO MY STATEMENT, NOW MIND YOU I HAVE NOT HEARD FROM THEM SINCE OUR LAST CONVERSATION IN MARCH, I RECEIVED A NASTY MESSAGE ON MY MESSAGE MACHINE TODAY THAT WE NEEDED TO CONTACT THEM, AND THAT WE KNEW WHAT IT WAS ABOUT, THERE WAS A SENSE OF ARRAGENCE, AND A IMPLICATON THAT WE WHERE IGNORING THEM, AND THAT WE KNEW WHAT THIS WAS ABOUT.

I CALLED BACK AND LEFT A MESSAGE ON THE GENTLEMEN THAT CALLED AND TOLD HIM I DID NOT APPRETIATE THE ARAGENCE AND THAT NO I DID NOT KNOW WHY THEY WHERE CALLING, AND THAT I HAD MY STATEMENT AND THAT THE PAYMENT WAS DUE TODAY, WHICH I MAILED ON SAT THE 12TH OF APRIL, AND GAVE HIM THE CHECK NUMBER. I HAVE BEEN HUNG UP BY THESE PEOPLE TOLD THAT I NEEDED TO FIND OUT WHERE THE CHECK WAS APPLIED TO. MY PAYMENTS GO TO CAROL STREAM ILL EVEN THOUGH AUTO ONE WORKS OUT OF TEXAS, THERE IS NO AUTO ONE ACCEPTANCE CORP IN CAROL STREAM ILL. I WAS TOLD BY ONE REP IN MARCH THAT SHE WAS FROM CITI CORP AND TAKING OVER AUTO ONE. THIS I BELIEVE IS NOT TRUE THEY ARE PROBABLY USING THIS SO THAT PAST CUSTOMERS WOULD TALK TO THEM.

THEY PASS YOU FROM ONE PERSON TO ANOTHER, OR TELL YOU THAT THEY ARE TRASFERING YOU TO SOME ONE THAT IS MORE FAMILUR WITH YOUR ACCOUNT, NEVER GIVING YOU A NAME OF WHO THEY ARE TRANSFERRING YOU TO, AND DISCONNECT YOU BEFORE YOU HAVE A CHANCE TO ASK OR TALK TO ANY ONE ELSE. WE HAD 4 CALLS IN A 2 HOUR PERIOD ONE DAY AND TOLD THE STORY TO 4 DIFFRENT PEOPLE, MIND YOU THEY CALLED US. I THINK AUTO ONE WORKS ON A VERY THIN LINE AS FAR AS HARRASMENT.

I HAVE THOUGHT MANY TIMES THAT I WOULD JUST DRIVE THE CAR DOWN TO THEM IN TEXAS LEAVE IT AND FILE BANKRUPTCY JUST TO MAKE THIS NIGHT MARE STOP. ANY THING I HAVE REQUESTED IN WRITING HAVE GONE IGNORED, I DO THINK ASKING FOR PAST TRANSACTIONS ON MY ACCOUNT ARE WITH IN MY LEGAL RIGHT, YET I DO NOT RECEIVE ANYTHING, I HAVE ASKED THEM TO COMMUNICATE WITH ME IN WRITING AND NOT ON THE PHONE, WHICH HAS GONE IGNORED, THEY HAVE EVEN GONE AS FAR AS TO CALL MY SISTERS HOME WHO LIVES NEAR ME. THESE PEOPLE ARE UNDERHANDED, AND DISREGUARD OUR RIGHTS.

DO NOT EVER GET A LOAN THROUGH AUTO ONE ACCEPTANCE CORP OUT OF DALLAS. DO WITH OUT IF YOU CAN. I DO NOT KNOW IF I CAN RECEIVE RESPONSES FROM THIS E-MAIL, BUT IF I CAN PLEASE E-MAIL ME AT Email User I WOULD WELCOME ANY HELP IN THIS MATTER AS FAR AS WHO I COULD CALL TO FILE A COMPLAINT, I WAS TOLD THE ATTORNEY GENERAL OFFICE, JUST BECAUSE OF THE MISHANDLEING OF MONEY.

DEB F