Silkies - billed for pantyhose never received

# 22 for April 15, 2003

Complaints.com received the following business reply on April 29, 2003:

From: CS - Comments [Email User]

RE: RE: Pantyhose 1002742323

Good afternoon, I am sorry for the delay in our reply; however, your message to Complaints.com was not received here until April 25, 2003. Please allow me to apologize that you were billed for a shipment of hosiery that you indicate was not received. As we have no record of return I can only suggest that the order was lost in transit. To resolve the matter I have cancelled this account and you may disregard the billing. Your credit status was not affected in any way. Again, we apologize for any misunderstanding and hope you will consider the matter resolved. Lorraine, Silkies Customer Service

Complaints.com received the following on April 14, 2003:

From: Larry Windham [Email User]

RE: Silkies - billed for pantyhose never received

Pantyhose 1002742323

Too whom it may concern,

I am writing with much disgust over this situation. I have notfied your company numerous times in regards to pantyhouse that I NEVER RECIEVED!!!!. I now have gotten a collections notice on this amount of $16.08. I never have made it a habit to pay for things that I don't want, furthermore don't recieve.

I would appreciate this matter to be resolved in a top priority as it will have a negative effect of my credit for your company's error. Please contact me @ Email User If I don't hear from you in 5 working days, I will file a report with the Better Business Burea.

Thanks for you cooperation

Shandi Windham