Bank of America - account charged with unauthorized debit - want automatic debits stopped and a refund

Posted on Friday, April 11th, 2003 at 12:00am CDT by e623071e

Company: Bank of America - account charged with unauthorized debit - want automatic debits stopped and a refund

Category: Other

Complaints.com received the following on April 9, 2003:

From: Mimi Diba [COMPLAINTS.COM_FORM_MAIL_25599#]

RE: Bank of America - account charged with unauthorized debit - want automatic debits stopped and a refund

(Claim Number 4165-13Nov02) Dear Madam /Sir On March 3, 2003, I sent the following explanatory letter (a loner version)by registered mail and by fax to the Customer Service, Claim Department, and the CEO of the Bank of America. Again, as it shows below, they have not down any effort to resolve this problem. Please help me to solve the problem and to get my money back. On May 07, 2001, PAYMENT SERVICES started an electronic debit transaction from my bank account. On July 19, 2001, I went to see Ms. Susan Carter, my branch manager. I asked for information about the above debit and the company. Even then, I did not recall that I had ever authorized such company to debit charge my account. We discussed the charges and I asked her to stop the charges immediately. In turn, in my presence, Ms. Carter made a phone call to get more information, then wrote a statement requesting to stop the debit on her computer and e-mailed it to someone. After getting their address from Ms. I kept following the status of the claim on the daily basis with Ms. Carter. She kept assuring me that they are processing it. Finally, a day before my departure, August 21, 2001, at the end of the working day, she asked me to go to the bank the next day and fill up a claim form. On August 22, 2001, I went to the branch, Ms. Carter was not in, her assistance Kevin, whom I knew well, gave me the form, I filled it up, gave it back to him, (having had many bad experiences with the job they were doing, their mistakes, and forgetfulness), I reiterated that the form should be given to Ms. Carter and that they should follow up the process. Kevin assured me not to worry this time. Since then, I have called the branch several times and talked to Ms. Carter from overseas. She basically either ignored me or the last time when I got angry and frustrated she hung up on me and did not take my following phone calls. I kept sending e-mails through Online Banking, and received clich


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