Defective Peachtree French Patio Door - would like door replaced

# 10 for April 27, 2002

Complaints.com received the following consumer message on April 26, 2002:

From: Email User

RE: Defective Peachtree French Patio Door - would like door replaced April 20, 2002 Paul Sorenson

National Service Manager

Peachtree Companies, Inc.

888 Southview Drive

Mosinee, WI. 54455

Re. ID 23277 Dear Mr.Sorenson, I'm in reciept of your letter regarding my defective Peachtree Patio French Door purchased on March 27, 2001 at Home Depot located on 6333 Cleveland Ave. Columbus, Ohio. After many months of phone calls that weren't returned promptly, I have come to the realization that the company Motto " We stand Behind our Products" is deceptive and disengenious. It appears that the information that was enclosed with your coorespondence to me detailing Mr. Scott Schlling, Service Representative report was not completely accurate. Scott's appointment was scheduled with me, however he arrived June 27, 2001 before the appointed time which resulted in him meeting with my wife. Needless to say, I was very upset when I arrived home only to learn that I had missed him. His hurried inspection of the defective door prior to my arrival, led him to share with my wife before leaving my home, that there was a problem with the frame. In addition, he did recognize the gap between the door and the frame. Soon after Scott's inspection, Fox Door and Window Company in Columbus, Ohio inspected the patio door found the frame to be defective. In reviewing written comments on the work order, It indicated that on July 17, 2001 Scott picked up several parts for the door. However, the work order indicated there were no problems with the door. What was the purpose for securing parts for the door, if there were no problems? I have been concerned about the safety and security of my family over many months knowing that the door is defective. In conclusion, in light of the inconvenience and constant delays, I'm requesting that the door be replaced at your expense by the end of May 2002. You may contact me at Email User I look forward to hearing from you in hopes of the resolution of this matter. Sincerely, Donald F. Cantrell, Unhappy Customer