Toshiba PC - upset with Technical Support

# 12 for April 25, 2002

Complaints.com received the following consumer message on April 24, 2002:

From: Hugh Dudley [Email User]

RE: Toshiba PC - upset with Technical Support

I purchased a Toshiba PC a few years back. However, my problem was not with the product but, rather, with their tech support. When I noticed that there was a problem in moving to different applications and was unable to locate why the PC was acting that way, I contacted the tech support. I realized that it was out of warrantee and was willing to pay the $35.00 to save the information.

The person I talked to was not experienced since she was constantly putting me on hold. Long story shortened, her advise did cause the computer to crash and her advise was to "re-format the hard drive with the CPR CD-ROM", which was what I was trying to avoid.

What burned me was when I confronted her with the charge for her "tech support" I was told that the charge was valid, even though her support eventually eliminated all the data due to the crash, and I ended paying them for...what? I certainly hope other manufacturers are a little more flexible, especially when they are the cause of the problem. Hugh Dudley