Washington Mutual Bank - free checking account - trouble with services

# 35 for April 24, 2002

Complaints.com received the following consumer message on April 23, 2002:

From: SHERILANI PACO [Email User]

RE: Washington Mutual Bank - free checking account - trouble with services

TODAY I SPOKE TO A BANK TELLER AT WASHINGTON MUTUAL AND CUSTOMER SERVICE IS

TERRIBLE. CUSTOMERS SHOULD KNOW THAT THE FREE CHECKING ACOUNT WILL GIVE YOU

THESE PROBLEMS:

Full Name: SHERILANI PACO

E-mail Address: Email User

Comments/Inquiry: ATTENTION SUE FAULKNER TODAY I SPOKE TO A MAN NAMED ASAF

FREEDMAN 4/23/02 AT YOUR CHATSWORTH, CA CUSTOMER SERIVE AND MR. FREEDMAN

APPARENTLY TOLD ME THAT MY ACCOUNT HAD AN OVER DRAFT SO I QUICKLY PUT $85.00

BECAUSE HE INSINUATED THAT I INTENTIONALLY PURCHASE THINGS WITH MY VISA

DEBIT CARD WITH INSUFFICIENT FUNDS.

I DID NOT KNOW THAT THERE WOULD BE A HOLD OF $85.00 WHEN I DEPOSITED 185.00 IN THE ATM BEFORE SIX PM. TO INSINUATE THAT I WOULD INTENTIALLY DO THAT IS A LIE.

I WOULD LIKE TO RECEIVE A LETTER OF APOLOGY FROM WASHINGTON MUTUAL, IF NOT, THESE TYPE OF ALIGATIONS COULD LEAD TO A POTENTIAL LAWSUIT FOR WASHINGTON MUTUAL. PLEASE LOOK INTO THIS MATTER. SHERILANI PACO SHERILANI PACO