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Company: Bank of America - ATM took ATM card - unable to get help from customer service

Category: Other

# 20 for April 24, 2002

Complaints.com received the following consumer message on April 23, 2002:

From: Kurt Williams [COMPLAINTS.COM_FORM_MAIL_24979#]

RE: Bank of America - ATM took ATM card - unable to get help from customer service

A Bank of America ATM ate my ATM card. Customer service told me that they wouldn't do anything to get my card for me, so I was out of luck. Thanks to their poor customer service I was without cash and without means with which to get cash.

Why is it that they can charge $30 late fees and processing fees to customers, but they cannot be charged for the trouble that they cause?