GYMPROS- Precor Elliptical efx 546 hr - order not fulfilled - emails and phone calls go unanswered

# 27 for April 18, 2002

Complaints.com received the following consumer message on April 17, 2002:

From: Mark McCluskey [Email User]

RE: GYMPROS- Precor Elliptical efx 546 hr - order not fulfilled - emails and phone calls go unanswered

Dear Sir: On December 7, 2001, I spoke with George (salesman @ GYMPROS) to discuss purchasing a Precor Elliptal Trainer model EFX546 with HR. I was told that the unit I wanted "is packaged and ready to go". I placed my order 3 days later on December 10th and faxed a signed copy of the company's credit card authorization form using my AMEX for the charge of $3400. Almost 6 weeks later on January 22, 2002, I called GYMPROS and spoke with Michelle in operations for the status of my order. I was told my order had not been placed, my credit card was never charged and that GYMPROS would have to re-order the unit. Another 6-8 weeks wait!

Why wasn't I ever called or notified of this? GYMPROS re-ordered my unit and I confirmed that my AMEX account was charged $3400 on January 22, 2002. On February 16, 2002, I spoke with Jeremy in operations. He was quite apologetic concerning the excessive delays and promised to replace the new demo unit that I originally ordered with a brand new unit, same model. Jeremy quit April 15th. Today is April 17th 2002. 4 months since my order was placed. My e-mails and phone calls to the owner, Joshua Fallis, go unanswered. The many calls I make inquiring as to the status are answered with broken promises, explanations of moving offices, banking problems in New York...everything except delivery of my product. Is this the display of "5 star customer service" that GYMPRO "prides" itself on? I have contacted American Express and discussed the matter in detail. They are investigating the matter. I am in the process of filing a complaint with the Better Business Bureau and the Internet Fraud Complaint Center (IFCC). I would appreciate any help you could provide in the fulfillment of my order. The above information is accurate and without exaggeration. I have a running phone record, e-mail record & paperwork to verify the above statements.