Yahoo Auctions - trouble with seller DX Wholesale

# 15 for April 13, 2002

Complaints.com received the following consumer message on April 12, 2002:

From: Richard Esbensen [Email User]

RE: Yahoo Auctions - trouble with seller DX Wholesale Thank you for the speedy reply. Yes, the problem is based upon my experience as well as two of my personal friends having the same experience with the Yahoo Auction seller.

If I or they can be of further assistance, please feel free to call upon us at your convenience.

Thank you for your time,

Richard Esbensen

----- Original Message -----

From: Email User

To: 'Richard Esbensen'

Sent: Friday, April 12, 2002 3:58 PM

Subject: RE: name of product / service

Thanks for your message.

Is your message a description of your own, personal experience?

This is a requirement for posting to Complaints.com.

Please advise.

Sincerely,

Complaints.com

http://www.complaints.com

-----Original Message-----

From: Richard Esbensen [mailto:Email User]

Sent: Thursday, April 11, 2002 8:57 AM

To: Email User

Cc: Steve and Teresa Jones

Subject: name of product / service I am a new user to Yahoo Auctions and personally know of two users who are having a particularly difficult

time receiving items which have been won and paid for via Yahoo Auctions site. Please read some of the feedback concerning this seller (DX Wholesale) and you'll see that the is a definite

pattern of abuse here. Yet Yahoo continues to allow this seller to sell!

This seller has cashed our money order for the auction won almost two months ago. The seller (DX Wholesale) has many, many negatives and continues selling the exact same items which he

has refused to ship. The seller will not respond to courteous emails requesting some or ANY

information regarding his closed auctions.

Why does Yahoo tolerate this type of behavior? As a buyer/seller myself, I would expect that Yahoo would take a seller such as this much more

seriously than you are.

This seller (DX Wholesale) is obviously not following Yahoo's TOS or Yahoo's very own Auction Guidelines.

Aren't you're Terms of Service and Auction Guidelines to be taken literally?

I would appreciate any feedback as soon as it's convenient for you. Thank you for your time.

Richard Esbensen