Stores, Eyeglasses - Pearl Vision Express, Glen Burnie, Maryland slow and poor service

8 for April 4, 2001

Complaints.com receivd the following e-message on April 3, 2001:

From: joy c

RE: Pearl Vision Express Glen Burnie, Maryland 21061

To Whom it May Concern:

I ordered frames from Pearl Vision Express on

3/03/01. I had been promised that Pearl could order my

frames at a lower cost than the previous store in

which I originally purchased my frames, I took my

frames back and ordered the frames that was promised

to me by Pearl Vision and was told they would be in on

3/26/01.

I waited until 3/28/01 to call Pearl Vision

when I was not called back by the due date. I was

told that my frames were on back order and they would

contact me when they come in. I called Pearle Vision

on 3/29/01 and was told that they Pearl was

researching my frames because they should have been

back. On 3/31/01 I was told my frames was being

reordered.

On 4/01/01 I spoke with a employee whom

said again my frames were being reorded. On 4/02/01 I

spoke to a employee stating that my frames have been

DISCONTINUED and she was very sorry about the

misunderstanding. I have tried to reach the District

Manager of Pearl Vision Express only to talk to a

machine Mr. Johnny Poole has yet to call me back on

this matter. I feel that as consumers we have a right

to fast and couterious service. I dont feel I had

received either.

Sincerely:

Joy C