Computer Hardware - HP computer in India problem when booting

12 for April 21, 2001

Complaints.com received the following e-message on April 20, 2001:

From: tulika [Email User]

RE: Complaint regarding HP computer

Dear Sir,

The problem with the PC is that on booting all the three LEDs of the key board start glowing and then the keyboard gets hung.This problem is intermittant and it happens only on booting.

The complaint has been brought to notice of HP people but they have not been able to sort out the same. Thier dealer at Bhopal, Innovation , has not been able to do anything on this so far.Though they tried changing the keyboard,but the problem was not resolved.

I am pasting the communication that has transpired so far so that one can understand my agony.

Communication on 23/11/2000 by the local dealer,Innovation.

Dear Imran,

Please find herebelow the details which you had asked for;

Product : HP BRIO PII 350 MHz

Part No. : D7638E

M/c Serial No. SG91270336

Keyboard Part No : C4732-60301

The problem with the PC is that on booting all the three LEDs of the key board start glowing and then the system gets hung.This problem is intermittant and it happens only on booting.If the machine happens to get booted once, PC will function smoothly.

If the BIOS has to be updated can you please send the patch as an attachment to Mr.Sunil or to any of the following a email ids

Email User

Email User

Looking forward to your reply

Regards

For Innovations Hitech Servives

Reji.M.Varghese

Communication from me to HP person on 25/11/2000

Dear Mr Imran,

The problem still persists though the frequency has declined. You may speak

with me at0755-553697/737853 or e-mail your action to be taken.Please do the

needful immediately.

regards,

Sunil Communication sent to HP person on 26/11/2000

Please reply .The problem is not yet solved.

sunil Communication sent to m/s Innovation,local dealer who had sold the computer to me on 26/11/2000

Regi,

The problem still persists. Please take suitable action.

regards,

sunil

Communication sent to Innovation on 5/2/2001 and his reply.

Dear Reji,

Kindly do the needful immediately.(6/2/2001)

Sunil

----- Original Message -----

Dear Mr.Sunil,

I will send one of our engineers tomorrow to your place and see what has

to be done.If any rreplacements has to be done we will do that also.We will

also forward this isssue to the HP service centre also.Let's hope for an

earliest solution to your problem. Regards Reji

Communication sent to HP 0n 6/4/2001

Dear Sir/Madam,

I had mailed my complaint to you in November wherein I had mentioned that

at times the three Leds glow together and the keyboard shows an error.When

this happens, you have to shut down the computer and then start again.

Even though you tried your best to solve the problem, I regret to say that

neiher you nor INNOVATION(at Bhopal ) could do anything to sort out this

problem. At times, I had to follow up only to see people come and fiddle

with the computer and then go back saying that everything is OK.Today, even

after registering my complaint within six months after the purchase of my

computer , the problem still persists. I have a feeling that you are waiting

for the warranty period to be over so that i do not have the right to bother

you. Even now when i have complained to Innovation, the desire to solve the

problem is really not there. Hopefully , one day Innovation will understand

what "word of mouth" can cause to him!

I do not see a solution coming coming from Hp or Innovation .

why should there be a problem in the first place ?

if at all there is one, why this lackadisical attitude?

do you think that we will ever buy a hp product?

Frankly speaking if the problem does not get resolved , may be we will have

to look for alternatives toget this sorted out that customers like us are

not tken for granted!

Sunil Kumar Singh

Tel-737853(R), 553697(O)

Finally from their auto reply, I spoke to the HP person at Bangalore only to be called by a Delhi person that there is a voltage problem.Strange, this kind of apathetic treatment from a worldclass company.

I hope you will forward my complaint to the relevant person so that the matter can be resolved at the earliest.

Regards,

Sunil Kumar Singh

Bhopal/India

0755-737853