About

Complaints.com is a database of personal, first-hand, consumer experiences with products and services.

This information is collected from Complaints.com site visitors, and published to the Complaints.com site for the primary benefit of consumers to learn from the personal experiences of other consumers.

Complaints.com:

helps consumers make better-informed purchase decisions.

helps consumers help themselves get better customer service from product manufacturers and service providers.

helps businesses provide better service to consumers, and helps businesses improve products and services.

Complaints.com debuted in May, 2000, and has been written about in The Wall Street Journal, The New York Times, The Washington Post, Business Week Magazine, U.S. News & World Report, The Los Angeles Times, Reader’s Digest, The Chicago Tribune, PC World Magazine, FamilyPC Magazine, The San Jose Mercury News, Wired News, Entrepreneur.com, and other national publications.

Complaints.com is a division of Sagacity Corporation.

Sagacity Corporation
Trump Tower
401 N. Wabash Ave., Unit 31D
Chicago, IL 60611

+ 1 630 245 0000 phone

Matthew Smith and Rain Foster own and operate Sagacity Corporation.

Sagacity Corporation owns and operates hundreds of sites, including Complaints.com, Volunteer.com, Donate.com, Compliments.com, Questions.com, Telephonebook.com, Comments.com, Suggestions.com, Evaluate.com, Inquiries.com, Improvements.com, Signup.com, Military.org, Religion.org, etc.

Rain Foster graduated from Sarah Lawrence College.

Matthew Smith graduated from DePauw University and earned an M.B.A. from Thunderbird School of Global Management.

If you wish to contact Rain or Matt please email [email protected]

Contact Complaints.com via Facebook:

http://www.facebook.com/pages/Complaintscom/116649725064682



Press

March 9, 2008 – Palm Beach Daily News – “How to know what financial television shows to trust”

March 3, 2008 – Business Week Magazine – “A Better Better Business Bureau While online “gripe sites” can help wronged customers blow off steam, the BBB now wants to help companies solve problems before they start”

February 25, 2008 – The New York Times – “On the Internet Everyone Can Hear You Complain”

July, 2007 – Black Enterprise Magazine – “Consumer Complaints 101″

January 15, 2007 – Tucson Citizen – “Log on to Alert Others About Bad Service”

January 4, 2007 – Arizona Republic – “10 Virtual Tools to Make Your Life Easier”

October 20, 2006 – The Globe and Mail – “Cheated? Get clicking”

July 16, 2006 – The New York Times – “The Age of Dissonance – Cry Me an Upgrade”

July 16, 2006 – The Washington Post – “Avoiding Customer Service Nightmares”

July 16, 2006 – The San Francisco Gate – “The online way to strike back at unresponsive travel companies”

March 8, 2006 – Search Engine Journal – “Online Reputation Monitoring of Positive and Negative Buzz”

March 7, 2006 – Investor’s Business Daily (source: MarketWatch.com) – “Get the best deal on fixed-rate loans”

February 12, 2006 – Monsters and Critics.com – “TECH NEWS – Computer and Internet briefs”

January 6, 2006 – MSNBC.com – The Red Tape Chronicles – “Scam-fighting Web sites”

December 14, 2005 – ABC News – “Avoid the Top Online Shopping Gotchas”

December 3, 2005 – Richmond Times Dispatch, VA – “CONSUMER WATCH: Zero-percent financing comes with a high cost”

August 5, 2005 – CNN Money – “Trip from hell? It’s payback time – 5 tips: How to make your gripes heard, and even get some restitution for a trip gone bad”

June 22, 2005 – Time.com – 50 coolest Websites 2005

April 26, 2005 – PC Magazine – Top 100 Web Sites for Spring, 2005

April 24, 2005 – Chicago Tribune – “It’s Easy to Complain, but Hard to Get Satisfaction”

March 21, 2005 – The Wall Street Journal – “Help (May Be) on the Way”

February, 2005 – Chicago Sun Times

January 25, 2005 – The Sacramento Bee (CA) – “Web defines complaint department”

December 31, 2004 – Pittsburgh Tribune-Review (PA) – “Despite the weather, January has lots to offer”

December 28, 2004 – Richmond.com (VA) – “Grumble, Grumble”

December 4, 2004 – Canton Repository (OH) – “Phone call offering a MasterCard just a scam”

October 10, 2004 – Daily Herald (Chicago) – Broadband advocates attack customer service of utilities

July 12, 2004 – The Washington Post – Talk About Travel

June 28, 2004 – MarketingSherpa.com – How to Track (and Control) Consumer Buzz Online About Your Brand

April, 2004 – Fox TV Chicago – Interview with Matthew Smith, CEO, Complaints.com, piece on Complaints Web sites

April, 2004 – PC World Magazine – Beyond Google

March 28, 2004 – The Washington Post – Customer Disservice – These Days, Consumers May as Well Keep Their Complaint To Themselves

March 24, 2004 – Consumer Reports WebWatch – “Let Your Fingers Do the Pointing -

Who’s Accountable When Online Orders Don’t Arrive”

March, 2004 – Reader’s Digest – Hidden Fees You Shouldn’t Pay – How You Can Save Hundreds

January 6, 2004 – SearchEngineWatch.com – Super Searchers on Madison Avenue

January, 2004 – PC World Magazine – The Art of the Deal

October / November, 2003 – Air Tran Arrivals – Air Tran – E-Fluentials – The Influence of Active Online Users

September 29, 2003 – Business Week Magazine – How to Stand Up to the Nickel-and-Dimers

September 15, 2003 – The Journal Gazette (Fort Wayne, IN) – Speak up – Web sites help consumers voice their complaints

September 11, 2003 – The Arizona Republic – The Rebate Check May be in the Mail

September 9, 2003 – The Washington Post – Seller Beware: Customers Are Mad as Hell

September 9, 2003 – CRMDaily.com – Music Industry Could Have Turned Customer Complaints to Gold

August 18, 2003 – U.S. News & World Report: Ultimate Consumer Guide

August, 2003 – Self Magazine

November 29, 2002 – The Wall Street Journal – Major Airports Fail Healthy-Food Tests

October 22, 2002 – The Chicago Tribune – Got a travel gripe? Air it online

July 16, 2002 – Women’s World Magazine

April 1, 2002 – The Philadelphia Inquirer – Reid Goldsborough “Heavy Internet users affect decisions of many”

April 1, 2002 – PC World Magazine – Do Online Complaints Pay Off? More ticked-off buyers are taking their gripes to the Web. We show you how to get results.

March 20, 2002 – Cool Site of the Day

January 31, 2002 – The Daily Herald (Chicago Suburbs) – “Complaints won’t keep entrepreneur from success”

January 14, 2002 – PR Newswire – Complaints.com starts daily e-mail newsletter, The Complaints.com Top 10 Complaints of the Day

July 1, 2001 – The New York Times, Sunday Edition, “Week in Review” section – “WORD FOR WORD / Internet Complaint Sites – How Come Pizza Hut Doesn’t Deliver to My Trailer Park?”

April 30, 2001 – PC World Magazine – from June, 2001 Issue – Get the Help You Need Tired of bad tech support? Here’s how to get better service, even if your vendor fails you

April, 2001 – International Risk Management Institute – Courting Cyberbuzz Can Enhance Your Firm’s Reputation

January 29, 2001 – Wired News – wired.com – “DSL Rhymes with Hell”

January 21, 2001 – The San Jose Mercury News – “Got a travel gripe? Tame your temper, then complain”

January 19, 2001 – The Register – www.theregister.co.uk – “Verizon Sued for Crap DSL Service”

January 17, 2001 – FamilyPC Magazine – ” Point, Click, Complain If you have a problem with a product or service, don’t just stew about it – voice your dissatisfaction online instead.”

January 14, 2001 – Detroit Free Press – www.freep.com – “There are Ways for Travelers to Complain Effectively”

January 9, 2001 – Fodors.com – “There Are Ways for Travelers to Complain Effectively”

January 3, 2001 – Y-107 FM – New Country – Dot.Commentary with Karen Stewart

December 25, 2000 – The Washington Post – “Got a Gripe? Online Sites See Research Niche”

December 18, 2000 – eCommmerce Business Magazine – “Gripes “R” US – Complaint sites give consumers a place to vent their frustrations”

December 4, 2000 – Entrepreneur.com – “Filing An Airline Complaint – Was your flight crew less than friendly? Find out how to get an apology”

October 23, 2000 – Radio Interview – KWIX 1230 AM – Moberly, MO

October 20, 2000 – E*Prairie.com (Midwest Technology Venture News)

Autumn, 2000 – Pool – Business & Marketing Strategy

October 19, 2000 – Daily-Herald (Chicago)

September 15, 2000 – CIO Magazine – (letter to Editor)

August 31, 2000 – KTRK Television (channel 13, Eyewitness News) – Houston

August 23, 2000 – Post-Tribune (Gary, IN)

June 29, 2000 – Los Angeles Times – YOUR INTERNET GUIDE; Click Here / A roundup of recommended Web sites – “Oh, Be a Cry Baby”