American Express Biusness Account - American Express vs Their Promises

Posted on Thursday, August 7th, 2014 at 6:11am CDT by Mykel B.

Company: American Express Biusness Account

Location: US

Category: Business, Finances

I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS! I HATE AMERICAN EXPRESS!

Oh, did I mention? I HATE AMERICAN EXPRESS!

Here's the story:

1. I have an Amex Business card that gives "reward points." When I had 800 points I called to convert them to Airline Miles.

2. The operator said that points can't be converted until they reach 1000.

3. I spend more money to get to 1000 points (1400, actually).

4. I call to convert the points. The operator says that the points on my card are "Express Points." They can't convert. I complain that I was promised a conversion. The operator puts me on hold for a long time, comes back and says, "We can do it! The conversion will appear on your next statement."

5. I say nice things about the operator in an email survey.

6. Next statement... the points are not converted. I call Amex, after a long discussion, the operator says "the reward points office is closed, try again tomorrow."

7. Trying again... "Sorry, you have Express Points, there's nothing we can do... and we have no record of your previous calls."

8. I cancel the card.

9. Did I mention I HATE AMERICAN EXPRESS!


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