Digital River - Digital River is a big headache to work with!!

Posted on Wednesday, August 6th, 2014 at 9:20pm CDT by linda n.

Product: KASPERSKY via Digital River

Company: Digital River

Location: Minnetonka (Corporate Headquarters) 10380 Bren Road West Minnetonka, MN 55343

URL: [email protected]

Category: Computers, Software


I have used the auto-renewal/auto-download from Kaspersky Pure 3.0 via Digital River for 2 years in a row. BOY!! am I STUPID!!! The auto-renewals never work properly, Digital River overcharges each time. DR, cancels 1 order as I requested (order never cleared because the credit card info was incorrect!!) then I ordered/paid Kaspersky PURE 3.0 for a 2nd time and now I am getting the computer messages that the Kaspersky PURE 3.o 2014 License, has been turned off!

Your Order: 9270870738

This happened last year, as well. DR, is so disorganized, the customer service is terrible, the whole experience with DR is a mess!

So, now I do not know if I have anti-virus protection or not, because DR customer service has no idea if it installed or not?? The partner ship between DR and Kaspersky has really turned me off from using this auto-download feature and I will NEVER use it again!! Enough headaches!!


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