Canadian Tire - Cuisinart? Tabletop Propane BBQ - Junk

Posted on Wednesday, August 6th, 2014 at 4:23pm CDT by 7692c425

Product: Cuisinart? Tabletop Propane BBQ

Company: Canadian Tire

Location: 801 ROYAL OAK DRIVE Victoria, BC V8X 4V1
VICTORIA, BC, V8X 4V1, CA

URL: www.canadiantire.ca

Category: Appliances, Equipment, Tools

I purchased a Cuisinart Tabletop BBQ from Canadian Tire. After unpacking and assembling the BBQ I noticed that the 'lid' did not fit correctly. You needed to 'force' the lid over to the right to close the BBQ. Fine when cold but a tad dangerous when hot.

A large red notice in the BBQ box advised me not to return the BBQ to the store but contact Cuisinart's customer care line. This I immediately did and engaged in emails with their President - R. MacLean (Charbuster Inc)

He asked for photos which immediately sent. After some considerable time I emailed Mr MacLean and this is the answer which I received;

"I have looked at this and not sure how to solve this issue?

If it could be the bottom base or the lid that is misaligned?. I have not seen this problem very often"?

No offer to repair the BBQ. No offer to replace the BBQ. Just trying to ignore the issue. Overall very poor service. I would not recommend this company nor product.


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