ASMC The adventure Co. - ASMC of Germany Poor service

Posted on Thursday, June 26th, 2014 at 8:34am CDT by steve

Product: Outdoor/ Military-Police clothing & equipment

Company: ASMC The adventure Co.

Location: Gewerbepark Klinkenthal 55 66578, Heiligenwald


Category: Online Shopping

Placed large order. One item was a pair of canvas boots. They were just a little tight, but the major complaint was a hole in the canvas in the front of the boot. I contacted the company and they said I needed to send photos of the defect, which I did. They sent an email stating that if I wanted to return the boots for a larger size I would have to pay the shipping. They refused to acknowledge the defect. We are talking about a hole you can put an ink pen through. It cost as much to ship the boots back as a new pair, so I did not bother. This is a warning to all Americans thinking about doing business with them. I should have known after the first order I made. The order did not arrive after three weeks and I sent them an email. They said their "investigation" would take up to two months! Luckily that order arrived after 4 weeks. I was unwise to place another order.


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