Billy Ausins - Billy Austins Refuse to Honor Return Policy

Posted on Tuesday, June 10th, 2014 at 2:30pm CDT by Hugh M.

Product: Leather Blazer

Company: Billy Ausins

Location: Irvine, CA
IRVINE, CA, US

URL: http://www.billyaustins.com

Category: Clothing, Shoes, Apparel

I had a similar experience to those that others reported. I ordered a leather blazer, received the wrong product. I asked for a replacement with the correct item, not even for a refund, so they would still get their business. Several attempts to contact them via e-mail phone browser chat (always offline) were not responded to. It's been well over a month now. I question whether this is a real company or a rogue outfit with a professional looking internet front. I'm still open to a replacement, however at this stage I would need some copper-fast assurances that I am actually going to receive the product I ordered. They would likely have to ship it to me first and then I would ship the other product back.

If the company do respond to this complaint honor their return policy. I will post it here and you can make up your own mind.


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