Sears - 55" flat screen goes dark after 4 months

Posted on Monday, March 24th, 2014 at 6:49am CDT by Debora N.

Product: SE55UY04 Seiki 4k Television

Company: Sears

Location: Bangor Mall Blvd
BANGOR, ME 04401, US

Category: Consumer Electronics

On November 12, 2013 we purchased a new 55" flat screen TV from Sears. Fast forward 4 months, we turned on the TV to watch the morning news and no picture! We called the Sears store in Bangor, ME they said we had to talk with customer service and our call was transferred somewhere else. The customer service department said it was a one year manufacturer warranty so they gave us their number. We called the manufacturer and they said we had to mail the 55" TV to California to be diagnosed. They would repair it, replace it, or do nothing if in their opinion we had caused the problem, oh and that would cost $90.

The salesman had toted the one year no questions asked money back warranty! We went to the store the manager said it was not their problem! The fact is our TV is broken, under warranty and our money is tied up for lord knows how long. Even if we give in and mail the TV to California we'll be without the TV for months. It was a Seiki SE55UY04.


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