waynedaltonparts.com div of EGD.inc - Parts sold by waynedaltonparts.com not compatabile with Wayne Dalton systems.

Posted on Friday, March 14th, 2014 at 12:10pm CDT by 7e19445c

Product: Cable Tensioner

Company: waynedaltonparts.com div of EGD.inc

Location: 29525 Tudor Way
MAGNOLIA, TX, 77355, US

URL: www.waynedaltonparts.com

Category: Products, Services

Wayne Dalton no longer makes garage door openers. Searched web for replacement cable tension device and waynedaltonparts.com offers the device. Device was installed per instructions. Upon use with garage door opener, the device broke then caused the garage door to bind. The net result was a garage door off the rails and a burned up garage door opener. After the expense of having the door reset on the rails, rebalanced and a replacement garage door opener installed, they refuse to offer a refund because the cable tensioner was used and had failed. The $30 device failing caused a much more expensive repair.

After speaking with the company I was told that they only sell parts and there is no assurance that they will be usable on a Wayne Dalton system. I guess I mistakenly assumed that buying parts from WayneDaltonParts that they would be compatible with my Wayne Dalton system.

The loss of $30 is not big deal. However the resulting repairs caused by this device failure were painful. Lesson learned: make sure you are working directly with a reputable company and not some other individual using another firm's name in their web address.


2 Comments

Business Reply  d27b2ec7, 2014-03-21, 10:51AM CDT

As per the about us page on our website - http://www.waynedaltonparts.com/About-Us.html

Express Garage Doors, Inc is a garage door company located in Texas. We sell garage door parts through our online store to the do it yourselfer. Our main product lines are from manufacturers such as Wayne Dalton, Liftmaster, Sears, Chamberlain, Linear, Genie, and Multicode. We are not the manufacturer Wayne Dalton, nor do we claim to be.

As you can see from our website we are a retailer carrying many different brands. We even provide the manufacturer Wayne Dalton's contact information on the about us page as quoted below:

We are not the manufacturer Wayne Dalton Corp. We are just an online retail company. We do not offer warranty service, or technical help for their products. If you are looking for technical help or warranty service, contact the manufacturer regarding your issue with the contact details below:

Manufacturer Contact Information

Wayne Dalton Corp.

800-827-3667

www.wayne-dalton.com

That being said, this customer purchased a product as a replacement for another part that is no longer manufactured. It was not the replacement part for the original. It was not even the same brand. There is no replacement for that part. We do not offer any recommendations on replacement parts either. This product was not recommended to the customer by us.

The customer purchased and installed the wrong part resulting in damage to the unit. The responsibility for that mistake falls on the customer for purchasing and installing the wrong part.

When the customer called to return the item he told us the part was destroyed. We would happily have provided a refund if the part had been intact. As per our return policy all items being returned for refund must be received by us in original salable condition, without damage. We do not offer refunds for parts damaged due to user error. http://support.waynedaltonparts.com/support/solutions/articles/35925-what-is-your-return-policy-

The products on our website are for the DIYer. If you don't know what you are doing, you should hire a professional to service your garage door. Garage door repair is not for everyone and should not be attempted by some.

WayneDaltonParts.com - a division of EGD Inc.

Express Garage Doors. Inc

7e19445c, 2014-03-21, 06:51PM CDT

Yup .. just what I expected as a response from the company CYA ... good job.

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