Time Warner Cable - TWC recurring payments update late fee

Posted on Tuesday, February 18th, 2014 at 10:33am CST by Robert

Product: Time Warner Cable recurring payments

Company: Time Warner Cable

Location: Time Warner Cable Customer Relations 3301 W. Royal Ln
IRVING, TX, 75063, US

URL: http://www.timewarnercable.com/

Category: Products, Services

If you have Time Warner Cable and use their recurring payment system. Be aware that if you change your card information (used for the recurring payment) it takes couple of cycles to become effective. In the mean time they are charging you a late fee (not your fault) because their billing system can't immediately be updated but they sure can take a payment from that card in seconds. Fraudulent...if you ask me. How many people have just made the overdue payment and not asked the question or saw the late fee? They did refund my late fee when asked. Everyone that has been in this situation needs to be refunded and TWC needs to fix this problem.


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