apple - Can't comment on user reviews

Posted on Thursday, February 6th, 2014 at 11:04am CST by waely

Company: apple

Location: US

Category: Computers, Software

I?ve programmed a few apps in the past and posted them both on Google and Apple. The one thing Google has that Apple does not is that they allow me to answer the reviews made by users. If a user complains that they don?t know how to use a certain function or dislike a certain feature I can let them know that we will correct this for our next version or give them the proper instructions. This allows me to maintain my customer base and satisfactory reviews. Whereas in Apple if a user has a negative experience they will leave a bad rating, delete my app and never think twice about it.


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