Cole Taylor bank & first federal savings bank of boston - Unprofessional servicing of a mortgage

Posted on Wednesday, February 5th, 2014 at 1:03pm CST by e2d6d279

Company: Cole Taylor bank & first federal savings bank of boston

Location: US

URL: Coletaylormortgage.com

Category: Business, Finances

I received a letter as of January 15th that said. My bank was selling my mortgage to Cole Taylor bank as of Feb 1st. When I did not receive a billing statement I contacted them and was greeted with the fact that they are a collection company by there opening recording. I have never been late on a payment and have excellent credit. The customer service woman was less than helpful and told me they would be sending a coupon book. A coupon book for a mortgage REALLY ? She told me I could pay by phone for the first payment. I told her I would pay when I got a statement. She told me I have a 15 day grace period before late fees ( like I did not know) and they would be sending a coupon book. I contacted my old bank and they were going to look into it. Still today no bill, no contact from Cole Taylor. Just another homeowner left high and dry from mortgage company


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