Goibibo - Goibibo charges me for their mistake

Posted on Tuesday, January 7th, 2014 at 11:57am CST by c85a1345

Product: Internet air ticket booking

Company: Goibibo

Location: GoIbibo: ibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana-122002. (India)
DELHI, DELHI, 122002, IN

URL: http://www.goibibo.com/

Category: Travel, Vacations

Goibibo is an online travel booking agent.

Their web site is http://www.goibibo.com/

On 6 June 2013 I tried to book a air ticket from Delhi to Bombay for July the 8th.

After taking my details of my credit card, the following error message appeared

"Booking could not be made"

In disgust I went to another online travel agent and go my booking in less than 5 minutes.

A little later I received a message from Goibibo they they had booked my ticket. So now I had 2 booking.

Within 5 minutes I spoke to Goibibo customer service and asked them to cancel this booking they had made after I had made an alternate booking.

They cancelled my ticket but charged me cancellation charges of Rs 2790 for what was entirely their fault!!

I have written several times to them. They insist that after I received their "Booking could not be made" notification I should have waited for half an hour before making an alternate booking and that their ticket was issued after 10 minutes.

This is a ripoff and I hope you can help me to recover these unjust charges.

Booking No: 6EKTK8DV

Booking date:06/06/2013


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