Village By the Sea

Posted on Wednesday, January 1st, 2014 at 12:09am CST by Amy M.

Product: condominium

Company: Village By the Sea

Location: 1373 Post Rd., P.O. Box 1107 Wells, ME 04090
WELLS, ME, 04090, US


Category: Hotels

We have stayed here the last 2 years during the holidays with no major complaints. This year started out fine, but on the 3rd night, on a Friday night, the pool and hot tub were monopolized by 2 high school wrestling teams and their entourage. There were at least 10-12 people in the 8-person hot tub at all times. They were climbing on top of a waterfall that was 7 or more feet out of the water. We also witnessed one of the group drinking a can of beer.

We have 2 small children who were witnessing all this. As adults, we could not use the pool or the hot tub because of their behavior. I did not feel it was safe for my family to stay and use this facility. We saw 3 more groups leave without swimming as well.

During the first 30 minutes we witnessed all this, we approached the coach for one of the teams, and also contacted the front office. The coach blew us off. The office sent a maintenance man who did nothing and had to be chased down after leaving to ask what was being done. We then left the pool area and walked to the office. The maintenance man was there and denied all the things we had seen. The office staff was going to call the police, but first walked back down with us to the pool, and all traces of both groups were gone.

We checked out the next day and asked for a full refund, as this had ruined our vacation and cut it 2 days short. It took 3 visits with the assistant front desk manager, 2 lengthy emails and 3 days later to get that refund. We won't be back.


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