Andrews Bookkeeping Service - Owner

Posted on Friday, December 27th, 2013 at 7:25am CST by Frances A.

Company: Andrews Bookkeeping Service

Location: 2121 Ash St.

Category: Government, Police

I do quarterly unemployment taxes for a number of small businesses and am having difficulties getting in touch with and correcting the way the web site works for us reporting taxes. First the old software worked great and they changed it, making it harder to use. Second, I have called repeatedly and keep getting switched around to a different department to help me. Their contact internet company, CTI, cannot help with this but is the place I am shuffled when and if I actually talk with a real person. When I call for a real person, I generally get voice mail saying they are busy, to leave my phone number and no one calls back. What is a taxpayer to think? Another broken system? How will we be able to file and pay our taxes accurately? What is going on with Washington State Employment Services?


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